Shipping policy

Shipping Policy

At PowerGrid Pro, we are committed to ensuring your order is delivered promptly and in excellent condition. Please review the details of our shipping policy below.

Order Processing Time

  • All orders are processed within 3 business days (excluding weekends and holidays) after receiving your order confirmation email.

  • You will receive a notification once your order has been shipped.

Shipping Times

  • Once processed, orders typically arrive within 6-12 business days, depending on your location and shipping method selected at checkout.

  • Delivery times may vary due to unforeseen circumstances, such as carrier delays or customs processing for international orders.

Shipping Costs

  • Shipping costs are calculated at checkout based on the shipping destination and selected method.

  • Occasionally, we may offer free shipping promotions; these will be clearly communicated on our website.

Tracking Your Order

  • Once your order ships, you will receive an email with tracking information to monitor its progress.

  • If you do not receive tracking details within 5 business days of placing your order, please contact our support team at info@getpowergridpro.com

Shipping Restrictions

  • We currently ship to the United States exclusively

  • Some regions may experience longer delivery times due to limited carrier availability.

Delayed or Lost Shipments

  • If your order has not arrived within the estimated time frame, please contact us at info@getpowergridpro.com with your order details.

  • PowerGrid Pro is not responsible for delays caused by carriers or customs but will do our best to assist in resolving the issue.

Contact Us

For any questions or concerns regarding shipping, please email us at info@getpowergridpro.com. Our customer support team is here to assist you.